Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

American Dress

Website: americandress.co

Last updated: June 19, 2026

SHIPPING AREAS

We proudly deliver our high-quality sweaters to all addresses in the United States, Europe, and the United Kingdom. We do not ship to PO boxes, freight forwarders, or addresses outside these regions at this time. We aim to make sure your order reaches you safely, wherever you are within our service areas.

PROCESSING TIME

Before your order is shipped, we carefully check, pack, and prepare every item to ensure it meets our quality standards.

Standard processing time: 1 – 3 business days (Monday to Friday, excluding holidays).
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotions, processing may take slightly longer — we will notify you if there is any delay.

DELIVERY TIMEFRAMES

Estimated delivery times start after your order has been processed and shipped. These are estimated working days and do not include weekends or holidays:

United States: 5 – 8 business days
Europe: 6 – 10 business days
United Kingdom: 5 – 9 business days

Please note: Delivery times may vary slightly depending on your specific location, carrier delays, or customs procedures — these factors are beyond our control, but we always work with reliable partners to keep things fast.

SHIPPING COSTS

Shipping fees are calculated automatically at checkout based on your delivery address and the total weight of your order. We offer transparent pricing with no hidden fees:

United States: Flat rate or free shipping on orders over $75.00 USD
Europe: Flat rate or free shipping on orders over €70.00 EUR
United Kingdom: Flat rate or free shipping on orders over £60.00 GBP

Free shipping conditions are clearly shown at checkout and apply to standard delivery service only.

TRACKING YOUR ORDER

As soon as your order is shipped, we will send you a confirmation email with your tracking number and a link to follow your package in real time. You can also track your order directly on our website by entering your order number and email address. Updates are usually available within 24–48 hours after shipment.

CUSTOMS AND IMPORT FEES

Since we ship internationally, please be aware that:

All prices and shipping fees charged by American Dress do NOT include customs duties, taxes, or import fees.
These charges are set and collected by your local government or customs office in the United States, Europe, or the United Kingdom.
They are the responsibility of the customer and must be paid upon delivery or when requested. We recommend checking with your local customs office for more details before placing your order.

DELIVERY ISSUES

Wrong Address: Please make sure your delivery details are correct when placing your order. If you provide an incorrect address and the package is returned to us, we will contact you to arrange reshipment, and additional shipping fees may apply.
Lost or Stolen Packages: Once the carrier marks an order as “delivered,” American Dress is not responsible for lost or stolen items. If you have not received your package after this status, please contact the carrier directly or your local post office.
Delays: We are not liable for delays caused by weather, strikes, customs holds, or other events outside our control. However, we will always help you track and investigate any delay.

UNDELIVERABLE PACKAGES

If a package is returned to us because it could not be delivered (e.g., address incomplete, recipient not available), we will issue a refund for the product cost only — original shipping fees are non-refundable. If you wish to have the items sent again, you will need to pay a new shipping fee.

CONTACT US

If you have questions about shipping, delivery times, or your order status, please reach out: