QUALITY & CARE POLICY

OUR QUALITY COMMITMENT

MATERIALS AND FABRICS

• Premium Cotton: Soft, breathable, durable, and perfect for everyday use — resistant to fading and pilling.
• Wool Blends: Excellent thermal insulation, lightweight yet warm, and naturally soft to the touch.
• Acrylic & Viscose Mixes: Smooth texture, easy care, shape retention, and long-lasting color.
• Knitted Yarns: Specially processed to be gentle on the skin, hypoallergenic, and flexible.

PRODUCTION AND INSPECTION PROCESS

1. Selection: We source raw materials only from trusted, certified suppliers.
2. Manufacturing: Our production follows precise patterns and stitching techniques to ensure perfect fit and structural strength.
3. Detailed Inspection: Every single sweater is individually checked by hand. We examine seams, buttons, stitching, fabric texture, color accuracy, and measurements. We do not ship any item that shows defects, stains, loose threads, or irregularities.
4. Final Check: Before packing, we verify again that the product matches the description on our website and is ready to be worn.

PRODUCT WARRANTY

• Coverage: This warranty applies if you find a production fault, such as broken seams, fabric tears not caused by use, incorrect assembly, or material failure during normal use.
• Validity Period: The warranty is valid for 30 DAYS from the date you receive your order.
• How to Claim: If you identify a defect, contact us within this period with photos explaining the issue. We will verify the case and offer a free replacement, full refund, or repair — at our choice and with no cost to you.

• Damage caused by accidents, misuse, improper care, or negligence.
• Normal wear and tear, including slight pilling or fading over time (natural characteristics of knitted fabrics).
• Alterations or repairs made by anyone other than American Dress.
• Issues caused by failure to follow our care instructions.

CARE INSTRUCTIONS

✅ WASHING

• Hand Wash Recommended: Best for preserving fibers and shape. Use cold or lukewarm water (max 30°C / 86°F).
• Machine Wash: If the label allows, use the delicate or wool cycle, low spin speed, and wash inside out.
• Detergent: Use mild, neutral soap or specific detergent for wool/knits. Do NOT use bleach or fabric softeners with strong chemicals.
• Do not soak for long periods, and wash similar colors together.

✅ DRYING

• Do NOT wring or twist the garment — gently squeeze excess water without stretching.
• Lay flat to dry on a clean, dry towel, away from direct sunlight or heat sources (radiators, heaters). This prevents stretching or deformation.
• Do NOT tumble dry unless the label explicitly says it is safe — high heat can shrink or damage the fabric.

✅ IRONING

• If needed, iron at low temperature (max 110°C / 230°F).
• Always iron inside out or place a cloth between the iron and the sweater to protect the fibers.
• Avoid pressing too hard or leaving the iron in one spot for too long.

✅ STORAGE

• Fold your sweaters instead of hanging them — hanging can cause them to stretch and lose shape over time.
• Store in a clean, dry place. Use natural repellents if storing for long periods.

NATURAL CHARACTERISTICS

• Slight differences in color or texture between batches (typical of natural materials).
• Minimal fiber shedding or pilling in the first uses — this is normal and will reduce after the first washes.
• Slight elasticity that allows the garment to fit comfortably and return to its original shape.

DEFECTIVE OR WRONG ITEMS

• Contact us WITHIN 7 DAYS of delivery, as stated in our Return & Exchange Policy.
• Send us clear photos of the product, the defect, and the packaging.
• We will resolve the problem immediately by sending a new item or issuing a full refund, covering all shipping costs.

CONTACT US