RETURN & EXCHANGE POLICY

OUR PROMISE

RETURN ELIGIBILITY

• Items must be unused, unworn, unwashed, and in original condition with all tags, labels, and packaging still attached.
• Products must not show any signs of wear, damage, alteration, or use.
• Custom-made, personalized, or final sale items are not eligible for return or exchange, unless they arrived defective or incorrect.
• Items marked as "Clearance" or "Final Sale" cannot be returned or refunded.
• Requests made after the 7-day period will not be accepted.

HOW TO INITIATE A RETURN

1. Contact Us Within 7 Days: Send an email to support@americandress.co — counted from the day you received the package — including your order number, the items you wish to return, and the reason for the return. Requests sent after this deadline cannot be processed.
2. Receive Authorization: Our team will review your request and send you a return authorization number and detailed instructions within 2 business days. Do not send items back without contacting us first — we cannot accept unauthorized returns.
3. Pack Your Order: Place the items securely in their original packaging or a suitable box. Include a copy of your order confirmation or a note with your order number inside.
4. Ship It Back: Send the package to the return address provided in our email. Shipping costs for returning the item are the responsibility of the customer, unless the return is due to our error (wrong item, defect, or quality issue).

REFUND PROCESS

• Approved Returns: Refunds are processed within 5 – 7 business days after inspection. Money will be credited back to your original payment method (credit card, debit card, PayPal, etc.).
• Refund Amount: You will be refunded the full price of the products returned. Original shipping fees are non-refundable, unless the return was caused by our mistake.
• Processing Time: Please allow up to 10 additional days for your bank or card issuer to post the refund to your account — processing times vary by financial institution.

EXCHANGES

• Exchanges are subject to stock availability.
• If the new item has a different price, we will process a payment or refund for the difference.
• If the exchange is due to a customer choice, you will be responsible for shipping costs to return the original item and for shipping fees to send the new one.
• If the exchange is due to a defect or error on our part, we will cover all shipping costs.

DEFECTIVE OR DAMAGED ITEMS

• Please contact us WITHIN 7 DAYS of delivery with photos of the item, packaging, and shipping label. We cannot accept claims for damage or errors after this period.
• We will resolve this immediately by offering you a free replacement, full refund, or store credit — whichever you prefer.
• In this case, we will cover all shipping costs and will not ask you to pay anything.

INTERNATIONAL RETURNS (US, EUROPE, UK)

• Customers are responsible for return shipping costs, customs duties, and taxes related to sending items back, unless the item is defective or wrong.
• We recommend using a tracked shipping service, as we are not responsible for packages lost or damaged during return transit.
• Returned items must be shipped from the same country where the order was delivered.
• Remember: The 7-day limit starts counting as soon as the carrier marks the package as delivered to your address.

FINAL NOTES

• We reserve the right to refuse returns that do not meet our conditions (worn items, missing tags, damaged goods, or requests made after the 7-day deadline).
• This policy applies only to purchases made through our official website: americandress.co.

CONTACT US